We believe in fair billing and only charge when GuestCam is actually used. That’s why we offer a full refund (minus any non-refundable card processing fees) if your event doesn’t end up using the service.

You're eligible for a refund if:

1. You cancel before your event start date, or
2. Your event doesn’t receive any uploads, from you, your guests, or anyone else, after the start date. Uploads from the event host/owner or any host collaborator also count as usage, since storage costs are incurred regardless of who uploads.

Please note: Uploading files and then deleting them still counts as usage and does not qualify for a refund. Our system tracks all uploads, even if the files are later removed.

If you meet the refund criteria, please contact our support team here to request one